Frequently Asked Questions

Yes, we offer excursions to Chichen Itza, Tulum, Cozumel, etc. In addition to transportation services from Cancun Airport, we have tours throughout the Riviera Maya

No, it's not necessary; you can show it on your phone. A PDF will be sent to you via WhatsApp or email.

Yes, we have car seats for children. However, please notify us in advance, as we only have a limited number of car seats

Yes, as long as the hotel allows entry and is accessible from the street.

Don’t worry; our operators have a copy of the receipt, and you can show your service confirmation receipt on your phone.

Of course, just let us know; it's a private excursion

Yes, you can pay for someone else as long as you provide us with the name of the person who will be using the transportation and share all the information, we provide to avoid misunderstandings.

Usually, you can pay us in cash when we pick you up (this does not apply to private excursions), but you can also pay by credit card (there is a 4% increase for administrative fees), and we only accept Visa and MasterCard.

Yes, we will never ask you for your card number or any confidential information. All payments are processed through secure HTTPS servers, and in most cases, we try to use PayPal.

It’s possible that the payment process was not completed, so the service is not confirmed. Please try again, but if the bank has already charged you, send us proof of the charge, and we will gladly assist you with your transportation from Cancun Airport

Yes, you just need to stay in touch via WhatsApp and send a photo of your boarding pass when you are in the waiting area at your departure airport.

We usually accept pesos, dollars, or euros.

Yes. We only ask that you do it in advance to make the necessary adjustments.

Whatever you prefer; we have all payment options available.

Yes, we accept last-minute reservations as long as there is availability.

All of our clients receive an email the day after their excursion where they rate their satisfaction with the service, and this feedback is posted in the evaluation section of that excursion.

It may be that your review did not meet the criteria for publication, such as containing inappropriate language, links to other websites, not corresponding to the transportation taken, or the client changed their mind and does not wish for it to be published.

In the comments section, there is a button where you can leave your feedback, and we will gladly publish it as long as it meets the publication requirements.

It depends on the number of people and the date of your transportation, but send a message via WhatsApp, and we can gladly discuss your proposal.

Usually yes, but it all depends on the number of people and the date of your transportation. Send a message via WhatsApp, and we can gladly discuss your proposal.

It depends on the number of people and the date of your transportation, but send a message via WhatsApp, and we can gladly discuss your proposal

If you can make the reservation on the website, it means we have availability. You can also send a message via WhatsApp for a quick quote and detailed explanation.

Yes, if it is a private excursion, we can accommodate your transportation needs.

Yes, although we try to finish early.

In Spanish or English.

We usually have departures every day.

Unfortunately, no. To complete the reservation process, we need the exact date of transportation.

We accept reservations from one month to one night before the transportation date

There is no minimum as long as you pay the price shown in the corresponding section.

If the excursion is private, it is not possible to do that.

Of course, Cancun Airport is our main operations center.

Don’t worry; we can use several vans or even buses to transport you. We have the experience and vehicles to move any number of people.

Yes, as long as it is for private excursions

You can cancel anytime, although we ask that you do it as early as possible so we can sell those spots to others.

There are no cancellation fees:

• 100% refund if canceled 24 hours in advance
• No refund for no-shows

Our transportation operates in sun or rain unless there is something extraordinary that warrants a cancellation.

It all depends on what is easier for you and for us, but anything is possible as long as you notify us and both parties are comfortable with it